Sweetheart Embroidery Long Prom Dress

Q1. Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 5-8 days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

Q2. We can not accept orders which buy multiple pieces to choose one.

We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.

Q3. Can I add or remove items from my order?

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now button in our main page or you can click contact us to submit a ticket to us, we will help to combine your orders.

Q4. Can I cancel my order?

Yes, you can. There are two types of order cancellation:
1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.
2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

Q5. I placed my order but did not get a confirmation.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

Check your spam folder. Our email confirmations can sometimes end up in there.

If you signed in through Facebook or Gmail, check the email linked with that.
Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
Check your bank account to make sure that there is a transaction from Dressself.

If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

Q6. Where can I redeem discount code?

During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.

Q7. Can I change the delivery address after the order was placed?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.

Q8. Which Shipping options are available?

We offer standard and expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates.

Q9. What is your Return & Refund?

Currently we offer an easy 7 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.

Q10. Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.

Q11. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Q12. Is this a legit company?

Please, rest assured that our company is both legal and formal. Dressself has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. We are legit and safe to use.

Q13. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Dressself is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).